Refund policy

Damages and issues
An order can be returned only if you have received a damaged product. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@houseofpravaya.com.

Cancellations

At House of Pravaya, we want you to love your purchase. However, we understand that plans change and you may need to cancel an order. Please review our guidelines below to understand how cancellations are handled.

• Before Shipment: You can cancel your order free of charge within [e.g., 2 hours / 12 hours / before it shifts to "Dispatched" status] of placing it.

• After Shipment: Once an order has been handed over to our courier partner and a tracking number has been generated, it cannot be canceled.